As an essential part of this commitment, we offer limited free support to all customers using Usegate. Free support is limited to the hours, contacts, and channels below.

Who can contact support?

Limited free support is available to all registered users of Usegate. Support requests will only be processed if:

• The request is made through one of our official support channels (see below).
• The request originates from a registered Usegate account email address.

Support Channels

You may submit any support requests by sending an e-mail from your Usegate account email address to support@usegate.com.

Further support channels will be added soon.

Hours

Usegate Support offers 12×5 coverage. Hours are 9am - 9pm Eastern Time, Monday - Friday, excluding US Holidays. Support inquiries may be submitted at any time. Contact our sales team regarding 24×7 support.